guida acquisto

In which countries may I purchase?

Currently it is possible to purchase in all the countries of the world.

In which languages may I search?

The languages to search the pages selected are: Italian, English. Select the domain of your country to order in your language. Currently there are enabled the following domains: (Italian) (English)

Items marked with the words "Sold Out" will be provided at a later time?

If an item is sold out we will try to restock it as soon as possible.

Will I receive the same product shown in the picture?

Yes, but being handmade products there may be slight differences in the finish.

Will I receive regular e-mail updates about news and Premiata offers?

Yes, but you must subscribe. You will then receive information about news, offers and Premiata offers and events.

Can I unsubscribe from the Premiata newsletter?

You can unsubscribe easily by going under "Newsletter". Provide data and select "Send".

How can I retrieve my password if I have forgotten it?

If you have forgotten your password you can request it by going under "My Account" in the "Forgotten password". You will receive an e-mail with a new password.

How can I be sure that you I have successfully submitted my order?

After having sent the order you will receive a confirmation e-mail. If you do not receive confirmation please contact our Customer Care.

Will I be informed about the status of my order?

Yes. Go to the "Recent Orders" of your account. Here you can check the status of your order in real time.

Can I delete an item from my order?

Yes. Before sending your order you can delete the item that you no longer wish to receive from the shopping cart.

What can I do if I receive a damaged item?

Premiata sells only items in perfect condition. If you should happen to receive an exceptionally defective product please contact our Customer Care.

What can I do if I receive a wrong item?

If you should you receive a wrong item that you ordered please contact our Customer Care.

Premiata Gift Card

Premiata Gift Card is a shopping voucher used for online purchases on It is possible to decide the gift card value storage (from 100€ to 2000€).

It’s valid for 12 months from the purchase date (card activation date) and must be used in a single payment.

Non può essere convertita in denaro né rimborsata o sostituita in caso di smarrimento, furto o in caso di mancato utilizzo.

It can not be converted in money. Lost or stolen cards will not be replaced.

The purchased Gift Card can be combined with other Premiata promotions.

If the order exceeds the Gift Card value, the difference can be paid by credit card or PayPal.